Frequently Asked
Questions

We work with small to mid-size businesses across the United States — typically organizations with 1 to 500 employees — in any industry that serves customers. Whether you’re building your customer service function from scratch or looking to improve an operation that’s already in place, we tailor every engagement to your specific situation.

The majority of our engagements are delivered remotely via video call, which keeps costs down and makes it easy to work with clients anywhere in the country. For training workshops or engagements where in-person presence adds meaningful value, we are open to traveling — just ask us about it when we scope your project.

When you work with Consumer Core Solutions, you work directly with our principal consultant from day one — not a junior associate or a generalist. Every engagement is led by someone with over a decade of real-world customer service leadership experience. We also keep our client list intentionally small so every engagement receives the focused, senior-level attention it deserves.

Yes — and we’d encourage it. Many of our clients transition into an Ongoing Advisory retainer after completing a project. This gives you continued access to expert guidance as you implement recommendations, navigate new challenges, and scale your operation. We also include a complimentary 30-day check-in call with most project engagements.

Absolutely — and it’s one of our favorite types of engagements. Building from scratch means we can design everything the right way from the start, without having to work around legacy processes or ingrained habits. If you’re a growing business that has outpaced your informal approach to customer service, we can help you build a foundation that scales with you.

It depends on the service. A focused Strategy or QA Framework engagement typically runs 3–4 weeks. A full Operations Audit can take 4–6 weeks. Training workshops are delivered in a single day or across a short series of sessions. Ongoing Advisory is a monthly relationship with no fixed end date. We scope the timeline clearly before any work begins so there are no surprises.

We can absolutely start with a targeted, focused engagement. Not every client needs a full strategy overhaul — sometimes you just need a QA scorecard, a single training workshop, or a rapid operational review. We scope every engagement based on what you actually need, not on selling you more than that.

We work across any industry where customer service is a meaningful part of the business. Our clients have included e-commerce retailers, healthcare services, financial services firms, subscription businesses, professional services companies, and more. The fundamentals of excellent customer service translate across industries — we adapt the specifics to your context.

Most of our services are priced as flat-fee project engagements — you know exactly what you’re paying before we start. Ongoing Advisory is structured as a monthly retainer. Pricing varies based on scope and complexity, and we are transparent about it from the first conversation. There are no hidden fees or surprise invoices.

Yes — most project engagements require a 50% deposit before work begins, with the remaining balance due upon delivery. Advisory retainers are invoiced monthly on the 1st of each month. Payment terms and any variations will be clearly outlined in your proposal before you commit to anything.

It’s simple. Submit the contact form on our website and we’ll respond within 48 business hours to schedule a free 30-minute discovery call. On that call we’ll learn about your situation, answer your questions, and determine whether there’s a good fit. If there is, we’ll send a proposal outlining scope, timeline, and pricing. No pressure and no obligation.

That’s exactly what the discovery call is for. If you’re not sure where to start, you can also take our free Customer Service Health Check — a 5-minute self-assessment that scores your operation across five key areas and points you toward the most impactful next step.